Shipping information

All orders will be shipped out within 3 business days via USPS or UPS.

Lost, Stolen, Damaged Packages

We are not responsible for packages that are marked as “Delivered” by the carrier and subsequently lost or stolen.

Non-Delivery, Damage, or Fulfillment Errors

All shipping-related issues other than theft after delivery must be reported within seven (7) calendar days of the carrier’s delivery or attempted delivery date. This timeframe is firm. Requests submitted outside of this window will be declined without exception.

For claims involving damage, missing items, or fulfillment errors, the following documentation is required in full:

1. A complete unboxing video recorded from the moment the package is first opened
2. Clear photos of the external packaging
3. Clear photos of the contents of the package
4. Clear photos of the packing slip included inside the package
5. The tracking number
6. A brief written description of the issue
7. Failure to provide all required documentation will result in the claim being denied.

If a claim is reviewed and verified as our fulfillment or shipping error, the affected items will be reshipped at no additional cost. If the product in unavailable a refund will be sent.